Mental Health and Substance Use Urgent Care Response Centre (UCRC)
Addictions / Substance Use and Mental Health - Adult
Provided by Fraser Health
Urgent care response centres support adults (19 years and older) who are experiencing mental health and substance use concerns and who voluntarily seek and require urgent care, but do not require hospitalization.
What to Expect:
All new clients coming in first meet with a psychiatric nurse, who will do a brief assessment to better understand what their specific needs are and to connect them with a professional or program that will best support them. These assessments can be done over the phone or in-person. After meeting with a nurse, clients will have a specific treatment plan that will include the support services the client can receive (such as counselling, groups and psychiatric consultations).
Services include:
All new clients coming in first meet with a psychiatric nurse, who will do a brief assessment to better understand what their specific needs are and to connect them with a professional or program that will best support them. These assessments can be done over the phone or in-person. After meeting with a nurse, clients will have a specific treatment plan that will include the support services the client can receive (such as counselling, groups and psychiatric consultations).
Services include:
- Crisis Support
- Psychiatric Consultation for Medication Options
- Short-term Counselling
- Connection to Community-based Services
- Opiate agonist therapy during evening (after 4:30pm) and weekend hours (Surrey location only)
Hours of Operation:
8:30 AM to 8:30 PM (seven days a week, including statutory holidays).
Eligibility:
Adults with mental health and substance use concerns.
Adults with mental health and substance use concerns.
Note:
- If a client is looking for a service the centre does not provide, staff will work with the client to find a program or organization that does. Click here for a list of specialized programs available in the Fraser Health region.
- Adults in the Surrey community who require substance use services during the week should attend Surrey Substance Use Services, click here to access.
- Adults that reside in another catchment, or are currently attached to a local mental health team should contact their local mental health centre to access services (click here for a list of community mental health centres).
- Clients under the age of 19 should contact the START program for mental health needs (click here for more information).
Referral:
Clients are welcome to self-refer and do not need a referral from another care provider. Also accept referrals from family members, family physicians, hospitals and other health care providers.
Clients can call (604-953-6200) or walk in.
It is recommended that referring parties (such as hospital staff, general practitioners, family members and community partners) call ahead and speak with the client care coordinator on shift to arrange timely follow up to address an individual's needs.
Clients are welcome to self-refer and do not need a referral from another care provider. Also accept referrals from family members, family physicians, hospitals and other health care providers.
Clients can call (604-953-6200) or walk in.
It is recommended that referring parties (such as hospital staff, general practitioners, family members and community partners) call ahead and speak with the client care coordinator on shift to arrange timely follow up to address an individual's needs.
Questions & Unsure About Service:
Contact the Fraser Health Access Line: Mental Health and Substance Use (Home of Access Central for Substance Use Services). They will help you connect with the service that best fits individuals needs.
Contact the Fraser Health Access Line: Mental Health and Substance Use (Home of Access Central for Substance Use Services). They will help you connect with the service that best fits individuals needs.
- Call 1-833-866-6478 or
- Fill out the online form, click here to request a call from the team. They will call you within 48 hours.
They are open 7 days a week from 8:30 AM to 8:30 PM, 365 days a year.
Location finder: https://www.fraserhealth.ca/Service...
604-953-6200 (Surrey)
Surrey Memorial Hospital - Mental Health and Substance Use Urgent Care Response Centre - 13750 96th Avenue, Surrey, British Columbia, V3V 1Z2
Hours of operation:
Monday to Friday: 8:00 AM to 8:30 PM | Saturday, Sunday & holidays: 8:30 AM to 8:30 PM
The centre is located in the Charles Barham Pavilion on the Surrey Memorial Hospital grounds. 13750 96 Ave, Surrey. Access from 94 A Avenue.
Wheelchair accessible.
604-520-4253 (New Westminster)
Mental Health and Substance Use Wellness Centre - 330 East Columbia Street, New Westminster, British Columbia, V3L 3W7
Hours of operation:
Monday to Friday: 8:30 AM to 8:30 PM
The centre is located within the Mental Health and Substance Use Wellness Centre located at Royal Columbian Hospital.
Cost: No cost
Referral options:
- Self-referral
- Family physician or nurse practitioner referral
- Health professional referral
- Family / friends referral
Details: Clients are welcome to self-refer and do not need a referral from another care provider. Also accept referrals from family members, family physicians, hospitals and other health care providers.
Associated Programs/Services
Also offered by Fraser Health:
Just the closest matches listed. Click to see more!- Fraser Health Patient Access Line: Mental Health and Substance Use
- Youth Concurrent Disorders Program
- Mental Health and Substance Use Wellness Centre
Availability
Service area: New Westminster, Surrey + show cities
Service Types Provided
Addictions / Substance Use
Mental Health - Adult
Ways to Access
- After Hours Services
- Provided 1:1 in-person
- Provided at a single location
- Provided in a group in-person
The listing of this service in Pathways is not a recommendation or endorsement by Pathways.