Child and Youth Mental Health Crisis Program - Short Term, Assessment, Response, Treatment (START) Team

Mental Health - Child & Youth, Services for Children, and Services for Youth

Provided by Fraser Health

Provides assessment and intervention services for children and teens (ages six - 18) who are experiencing a mental health and substance use crisis and live in the Fraser Health region.
The Short Term Assessment Response Treatment (START) team provides in-community mental health and/or substance use assessments and has three community offices in the Fraser Health region. The central contact number (1-844-782-7811) will connect an individual with the START team that serves the area where they live.

Services:
Focused on the mental health and/or substance use needs of the young person and their family, through a family centered approach. When the individual first calls START, individual can expect to be asked questions to get a thorough understanding of what is happening to see how START can help.

Urgent mental health and/or substance use concerns do not necessarily require attending the hospital emergency department. The desire is to effectively support children and youth in the community.

Services may include:
  • Phone calls focused on providing education and support to caregivers
  • In-person or virtual mental health, substance use and safety assessment
  • Brief treatment that could include individual therapy, group sessions and/or further assessment by a psychiatrist
  • Family support including various parent focused groups
  • Facilitate transition to community services and resources as required
  • Consultation for service providers

Call START before visiting your hospital’s emergency department (unless immediate medical attention is required).

When to call START:
When a youth is experiencing a significant change in their functioning. This may result in the youth being unable to participate in their daily activities or relationships impacting overall quality of life for youth and their family.

This may include:
  • Suicidal thoughts
  • Suicide attempts
  • Self-harming behaviors
  • Risk of significantly harming others
  • Increased anxiety or depression
  • An inability to stop using substances
  • Continued or increased substance use despite health issues
  • Negative impacts on other aspects of life

Anyone can call START, including youth, families, schools, community supports and medical professionals by contacting the START Team at 1-844-START11 (1-844-782-7811).

Office hours:
Monday - Friday, 9:00 AM - 9:00 PM
Saturday, Sunday and Holidays, 12:00 PM - 9:00 PM

Urgent support outside of START’s office hours:
- Kids help phone: 1-800-668-6868
- Fraser Health Crisis Line: 604-951-8855 / 1-877-820-7444

START Team East, communities serve: Abbotsford, Agassiz/Harrison, Chilliwack, Hope, Mission, and up to Boston Bar
START Team North, communities serve: Burnaby, Coquitlam, New Westminster, Maple Ridge, Pitt Meadows, Port Coquitlam, and Port Moody
START Team South, communities serve: Delta, Langley, Surrey, and White Rock

604-951-8855 (Crisis Line)

Toll Free: 1-844-782-7811

Website: https://www.fraserhealth.ca/service...

604-949-7765 (START Team North)

Short Term Assessment Response Treatment (START) Fraser North - #600, 205 Newport Drive, Port Moody, British Columbia, V3H 5C9

Hours of operation: Monday - Friday, 9:00 AM - 9:00 PM
Saturday, Sunday and Holidays, 12:00 PM - 9:00 PM

604-585-5561 (START Team South)

Short Term Assessment Response Treatment (START) Fraser South - #101, 7635 King George, Surrey, British Columbia, V3W 5B1

Hours of operation: Monday - Friday, 9:00 AM - 9:00 PM
Saturday, Sunday and Holidays, 12:00 PM - 9:00 PM

604-743-0765 (START Team East)

Short Term Assessment Response Treatment (START) Fraser East - #101, 32555 Simon Avenue, Abbotsford, British Columbia, V2T 4Y2

Hours of operation: Monday - Friday, 9:00 AM - 9:00 PM
Saturday, Sunday and Holidays, 12:00 PM - 9:00 PM

Cost: No cost

Referral options:

  • Family physician or nurse practitioner referral
  • Health professional referral
  • School personnel referral
  • Self-referral
  • Family / friends referral

Details: Anyone can call START, including youth, families, schools, community supports and medical professionals by contacting the START Team at 1-844-START11 (1-844-782-7811).

Associated Programs/Services

Also offered by Fraser Health:

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Availability

Service area: Fraser Health Area + show cities

Service area cities: Abbotsford, Agassiz, Aldergrove, Anmore, Boston Bar, Burnaby, Chilliwack, Coquitlam, Delta, Fort Langley, Harrison Mills, Hope, Ladner, Langley, Maple Ridge, Mission, New Westminster, North Delta, Pitt Meadows, Port Coquitlam, Port Moody, Sardis, South Surrey, Surrey, Tsawwassen, White Rock, and Yale

Service Types Provided
Mental Health - Child & Youth
Services for Children
Services for Youth
Ways to Access
  • Provided 1:1 in-person
  • Provided at multiple locations
  • Provided by phone

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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