Getting Help for Adult Abuse and Neglect

Provided by Fraser Health

Report abuse, neglect or self-neglect.
The first step is to decide if the situation is an immediate emergency that requires a call to 9-1-1.

What to do if a crime or dangerous situation is discovered?
If a crime or dangerous situation is discovered, call 9-1-1 to get help immediately.

What if the situation is not an emergency?
Talk to the adult to find out what is going on and if there is anything that can be done to help. This may include calling a family member, offering a ride to an appointment or volunteering to run a few errands.

If the situation is not an emergency, cannot talk directly to the person of concern, and are concerned they are unable to get help on their own, then contact Fraser Health to report the concerns.

How to make a report of adult abuse, neglect or self-neglect to Fraser Health:
Fraser Health is responsible for responding to situations of abuse and neglect involving adults unable to seek support and assistance on their own due to restraint, physical handicap, illness, disease, injury or any other condition that affects their ability to make decisions about the abuse or neglect.

Fraser Health has trained staff who respond to and investigate reports of possible abuse and neglect of adults. These responders are located in hospitals and community programs throughout Fraser Health.

If they are concerns a vulnerable adult may be:
  • Abused or neglected
  • Living at risk due to neglect or self-neglect
  • Having trouble knowing if they can get support and assistance on their own

Please contact the local Home Health or Mental Health office for adults who are living in the community. For adults who are currently staying in a Fraser Health hospital, then contact the unit social worker.

How to get help from the Public Guardian and Trustee?
Contact the Public Guardian and Trustee of B.C. if there is a concern that an adult is no longer able to manage their financial, legal or health care matters on their own.

The public guardian and trustee also receives reports and allegations of financial abuse by a third party. They will gather information, take steps to protect assets and determine if formal arrangements are required for ongoing financial management.

More Information
If there is difficulty making a report of adult abuse or neglect to Fraser Health or require additional information:
  • Call toll-free 1-877-REACT-08 (1-877-732-2808) or
  • Email: react@fraserhealth.ca

Toll Free: 1-877-732-2808

Public email: react@fraserhealth.ca

Website: https://www.fraserhealth.ca/health...

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Availability

Service area: Fraser Health Area + show cities

Service area cities: Abbotsford, Agassiz, Aldergrove, Anmore, Boston Bar, Burnaby, Chilliwack, Coquitlam, Delta, Fort Langley, Harrison Mills, Hope, Ladner, Langley, Maple Ridge, Mission, New Westminster, North Delta, Pitt Meadows, Port Coquitlam, Port Moody, Sardis, South Surrey, Surrey, Tsawwassen, White Rock, and Yale

Ways to Access
  • Provided by phone
  • Provided online: email / video / on-line

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