Vulnerable Adult Abuse and Neglect Report Line

Provided by Interior Health

Learn about the signs of adult and elder abuse and how to get help when it has occurred.
How do you know if there is a problem to report?
Abuse is the deliberate mistreatment of an adult which causes physical, mental, or emotional harm or damage to their property or their assets. There are different types of abuse, and it can happen to anyone, at any age, in any culture, regardless of gender, income, or religion. Neglect is the failure to provide necessary care, assistance, guidance, or attention causing the person physical, mental, or emotional harm. Self-neglect is when an adult fails to take care of their own basic needs to the point that causes the person physical, mental, or emotional harm, or significant loss of their assets.

How do I report abuse or neglect?
  • Local police, to report a crime committed against you or if you’re concerned about someone you know: Many types of adult abuse or neglect are crimes under the Criminal Code of Canada.
  • The Interior Health designated agency, to report abuse, neglect and self-neglect of vulnerable adults: Our designated responder investigate reports. Make a report through our webform or call 1-844-870-4754 (toll-free).
  • The Public Guardian and Trustee of B.C., to report financial abuse of vulnerable adults in the community: Assessment and Investigation Servicestakes referrals and reviews allegations to determine if substitute decision-making authority is required.

    Report to Interior Health
    Interior Health has the authority and responsibility to receive and act on reports of abuse, neglect or self-neglect of vulnerable adults who are unable to seek support and assistance on their own due to restraint, physical disability, illness, disease, injury or any other condition that affects the adult’s ability to make decisions.
  • Toll Free: 1-844-870-4754

    Website: https://www.interiorhealth.ca...

    Service is available in English.

    Cost: No cost

    Referral options:

    • Self-referral
    Associated Programs/Services

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    Availability

    Service area: Interior Health Area + show cities

    Service area cities: 100 Mile House, Alexis Creek, Anahim Lake, Armstrong, Ashcroft, Banff, Barriere, Blue River, Cache Creek, Calgary, Canmore, Castlegar, Cawston, Chase, Christina Lake, Clearwater, Clinton, Cranbrook, Crawford Bay, Creston, Edgewood, Elkford, Enderby, Fernie, Fruitvale, Golden, Grand Forks, Greenwood, Hanceville, Invermere, Kamloops, Kaslo, Kelowna, Keremeos, Kimberley, Lake Country, Lethbridge, Lillooet, Logan Lake, Lumby, Lytton, Merritt, Midway, Nakusp, Nelson, New Denver, Okanagan Falls, Oliver, Osoyoos, Oyama, Peachland, Penticton, Princeton, Revelstoke, Riske Creek, Rock Creek, Rossland, Salmo, Salmon Arm, Scotch Creek, Sicamous, Slocan, Sorrento, Sparwood, Spences Bridge, Summerland, Sun Peaks, Tatla Lake, Trail, Vernon, West Kelowna, Williams Lake, and Winlaw

    Ways to Access
    • Provided by phone
    • Provided online: email / video / on-line

    The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

    Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

    For general inquiries or for assistance, please email us:

    community-services@pathwaysbc.ca

    If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

    1. First Name
    2. Last Name
    3. Email
    4. In which city/town do you work?
    5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
    6. Employer Name (for office staff)
    7. Office Phone

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